The product or service I am interested in is not listed?
While we currently track over a million products, not every product or service is listed.
If you are researching a particular product or service with the intention of buying why not contact the vendor and tell them about this service and ask them to verify the value of their product or service by asking their customers to record their experience.
Any customer-focused business understands the value of word-of-mouth and will immediately see the benefit of using our service.
It is probably a good idea to stay away from any business that ignores you or flatly refuses to participate in a service that could help them increase their sales while bringing down costs. What are they hiding?
Failing the above, you can add the product or service as a custom monitor and then report your experience. Other people will do the same and a Customer Satisfaction Monitor Profile for this product or service will emerge, even if the vendor refuses to participate.
How do you account for fraudulent survey submissions?
We have a variety of measures to detect fraudulent and nuisance survey submissions. However the best protection is built into how we present the results. As the number of survey submissions start to grow any fraudulent submissions not representative of the true customer experience will increasingly stand out as aberrations on the charts (see Charts). This is the best disincentive for such activity.
As the number of survey submissions grows, a hotspot on the charts will start to appear indicating the true customer experience, making it increasingly difficult, if not impossible for anyone to cheat the system.
