Customer Satisfaction Monitor is committed to protecting the privacy and security of the information provided by members visiting our Web site or using our services.

Customer Satisfaction Monitor collects information from people visiting our Web sites or using our services.

Customer Satisfaction Monitor will not knowingly distribute or cause to be distributed your personal information to any entity for any reason, except when compelled by law or regulation. This ensures that you can use Customer Satisfaction Monitor with confidence knowing that your personal data is protected. We may at times provide information to our Partners, advertisers, researchers and the general media but this will only be in an aggregate format.

We will not collect any personal or business information unless the visitor/subscriber provides it to us voluntarily. Information may include name, address, location, e-mail address, demographic, sociographic and business details. Customer Satisfaction Monitor is dedicated to building a long-term relationship with all of our subscribers and visitors. We will not sell, share or rent this information to others in ways other than as disclosed in this Privacy Policy.

Subscription Service: When taking subscriptions online, Customer Satisfaction Monitor will request subscribers provide certain information. This information may include name, address, telephone number, e-mail address, payment information and other information as may be requested by Customer Satisfaction Monitor as part of the survey process. This information is used for billing purposes, ongoing account maintenance and in the determination of the survey charts and reports.

All subscriber/visitor information, not just the sensitive information mentioned above, is restricted to Customer Satisfaction Monitor developers, network operations personnel and other qualified employees (such as billing clerks or subscriber care representatives). Finally, the servers on which Customer Satisfaction Monitor stores personally identifiable information are kept in a secure location.

Cookies: A "Cookie" is a piece of information that is sent from a Customer Satisfaction Monitor Web server to a visitor's browser and stored on the visitor's hard drive. Customer Satisfaction Monitor uses Cookies when a visitor registers or uses a specific service. The Cookie stores information that allows Customer Satisfaction Monitor Web sites to remember a visitor the next time he or she visits a particular Customer Satisfaction Monitor Web site. Cookies also allow us to tailor our Web sites to better match visitors' interests and preferences. Visitors may choose to disable Cookies by changing their browser settings; however, they may not be able to access some or all of the information on our Web sites.

Links: Customer Satisfaction Monitor Web sites contain links to other Web sites. Customer Satisfaction Monitor is not responsible for the privacy practices of these Web sites. We encourage our visitors and subscribers to read the privacy policy of each Web site they visit. This Privacy Policy applies solely to information collected on Customer Satisfaction Monitor Web sites.

Sharing: Customer Satisfaction Monitor may partner with other parties to provide specific services, such as billing solutions, which are designed to enhance the functionality of our products and services. When a subscriber signs up for these services, Customer Satisfaction Monitor will only share names or other contact information that is necessary for the third party to provide these services.

Special Cases: It is a Customer Satisfaction Monitor policy not to use or share the personal information about visitors or subscribers in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, Customer Satisfaction Monitor may disclose personal information about visitors or subscribers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the services properly; or to protect Customer Satisfaction Monitor and our subscribers.

Correction/Updating Personal Information: If a subscriber needs to update or change personal information, Customer Satisfaction Monitor will help the subscriber to correct, update or remove personal data provided to Customer Satisfaction Monitor. The subscriber can update or change personally identifiable information using the member's area on our website.

Responses to Email Inquiries: When Visitors or Members send email inquiries to Customer Satisfaction Monitor, the return email address is used to answer the email inquiry we receive. Customer Satisfaction Monitor does not use the return email address for any other purpose and does not share the return email address with any third party.

Notification of Changes: If we make any changes to the Customer Satisfaction Monitor Privacy Policy, we will post those changes on Customer Satisfaction Monitor Web sites so subscribers/visitors are informed. We will always use information in accordance with the Customer Satisfaction Monitor Privacy Policy.

Questions: Any questions or comments regarding privacy should be sent via the Contact Us facility on this website.