What is the Customer Satisfaction Monitor?

The Customer Satisfaction Monitor provides a central location where consumers can get answers to the three most important pre-purchase questions for over 1 million products and services:

• Does a particular product or service work as advertised and promised?
• Is it value for money?
• Is customer service both efficient and effective?

The answers are provided using two simple charts saving you time, money and worry.

Consumers can also use the Customer Satisfaction Monitor to report their purchase experience so others can make better informed purchase decisions. This will ultimately lead to the provision of the best products and services at the best prices, underpinned by efficient and effective customer support.

Making Big Pharma Finally Accountable to Their Customers

For decades now, the big pharmaceutical companies have been accused of excesses in the way they sell and promote their drugs. Of particular concern is the way they promote illness instead of promoting drugs and widening the boundaries of illness to include common ailments. A sore stomach is "Irritable Bowel Syndrome," a mild sexual difficulty is "Female Sexual Dysfunction," and overactive grown-ups now have "Adult Attention Deficit Disorder."

See the FAQ for more details about how the Customer Satisfaction Monitor will end these excesses by making Big Pharma finally accountable to their customers.

Beating Scammers

The Customer Satisfaction Monitor is also your best protection against scammers and unscrupulous vendors. If the product or service you are interested in is not listed on our site, you can add it for free. If it is listed but there are not enough customer reviews you can contact the vendor and ask them to supply proof of customer satisfaction. If you don't get an answer or the vendor refuses your request you have your answer.

View the following slide presentation for more details about the problem we are addressing and the solution, including the benefits of vendor participation.

Click on Menu item above to view in full screen. View slide transcript.

Who runs this site?

This site is run by the same team that developed and launched COPOWI (www.copowi.com) - the first ISP to guarantee to keep the Internet open and fair. The idea behind the COPOWI project was to use the connectivity of the Internet to put pressure on the major Telcos to keep the Internet open and fair.

The COPOWI experience provided significant insights into how the Internet can be used not only to make product and service providers truly accountable to their customers, but how to work in partnership to improve these same products and services.

The Customer Satisfaction Monitor was borne out of this experience.

We are a private company based in Sydney, Australia and headed up by CEO and Founder George Matafonov. We are privately funded.

Join today - it's free